I’d just like to comment on the customer service we’ve received from Lamppa Manufacturing recently. At our cabin at 1521 Bearhead State Park Road, Eagle’s Nest Lake One, we’ve always seemed to have a draft problem with not only our Kuuma stove in our sauna but stoves we’ve had there even before. I had always monkeyed with the stovepipes and also had others help out, trying to figure out how to get a better draft to avoid creosote buildup. My wife Amy and I stopped by at Lamppa a few weeks ago to try to get answers and when we got there we had not only Dale listening to our situation but also Garrett and Taner were all ears. All three gentlemen listened to our situation intently and offered good solutions.
The best part of the story came when Taner was able to come out to the cabin and install the stovepipes as they should’ve been done eons ago. He further offered to come out when we reopen the cabin in May to make sure the stove works and drafts as it should. I was impressed with Lamppa before this but this promised May visit by Taner was more than I ever expected.
Thanks so much, Lamppa for your care and customer service. Anyone asking about our stove, I will point them in your direction. If you wish to use this as a testimonial to advertise your business and customer support, feel free. You deserve it, hats off to you!
Ed & Amy